Will you be expanding your product range?
Absolutely! We’re always listening to your feedback and creating new products that meet your needs and inspire your active lifestyle.
How do you plan to grow?
Our growth is driven by staying true to our values, expanding our reach, and prioritising customer happiness.
We are committed to creating products people truly need, rather than focusing solely on revenue.
Who makes your products?
We design, test, and develop all our products in London, where our in-house design office is based. Every piece is imagined by our team and fully owned by us, from concept to creation.
Production is handled in our high-tech facility in China, where advanced automation ensures consistency, efficiency, and minimal waste.
Do you offer free delivery?
Yes! We offer free delivery when you order 2 or more items, available in the UK and EU.
How long does shipping take?
Shipping Policy:
- UK ; 2–5 working days - £5.50
- EU ; 5–9 working days - £7.00
- USA & Canada ; 10–14 working days - £18.50
- GCC ; 10–14 working days - £15.99
What if I’m not happy with my purchase?
We stand by our products and want you to be satisfied. If something isn’t right, we’ll work with you to make it right.
We also offer a 14-day return policy. However, at the moment, return shipping costs are at the customer’s expense.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at hello@merazen.com
Other inquiries? Let's chat.
Please email us at hello@merazen.com
